Shipping

Important Information:

During sale periods or special promotions, deliveries may experience delays of up to 7 additional business days compared to standard delivery times. 

Due to international restrictions, shipments to Ukraine, Russia, and Israel are temporarily suspended.

Shipping Countries and Costs:

Gianni Gallucci's shipments are handled by express courier, ensuring a tracking service to monitor your shipment's status. The indicated delivery times are to be considered from the moment the order leaves our warehouse (generally within 1-2 business days from order receipt). Deliveries occur from Monday to Friday, excluding public holidays.

ITALY:

• Courier: DHL or other express courier
• Delivery Time: 1-2 business days from the time of shipment
• Shipping Cost: €10
• Free shipping for orders over €200

EUROPE (EU Countries):

• Courier: DHL or other express courier
• Delivery Time: 2-3 business days from the time of shipment
• Shipping Cost: €15
• Free shipping for orders over €250

EUROPE (Non-EU Countries):

• Courier: DHL or other express courier
• Delivery Time: 2-4 business days from the time of shipment (depending on the destination and customs procedures)
• Shipping Cost: Varies by country.

NORTH AMERICA:

• Courier: DHL or other express courier
• Delivery Time: 3-5 business days from the time of shipment (depending on the destination and customs procedures)
• Shipping Cost: Varies by country.

ASIA AND THE REST OF THE WORLD:

• Courier: DHL or other express courier
• Delivery Time: 4-7 business days from the time of shipment (depending on the destination and customs procedures)
• Shipping Cost: Varies by country.

Personalized and Pre-Order Items:

Please note that shipping times for personalized and pre-order items may vary and typically require 3-5 weeks for delivery. Orders containing these items may be shipped in multiple installments.

What to do in case of delivery issues:

• Damaged package or missing items: Please contact our Customer Service within 48 hours of receiving the package, attaching photographs of the damage or specifying the missing items.
• Non-receipt of package: If your package appears to be blocked or excessively delayed, please contact our Customer Service, providing the order tracking number. We will do our best to resolve the situation.

Customs Duties and Taxes (Non-EU Countries):

For shipments outside the European Union, shipping costs do not include any customs duties or import taxes. These charges, if applicable, will be the responsibility of the recipient upon delivery. We advise you to check your country's customs regulations in advance to understand any potential additional costs.

Upon delivery, please verify:

• The number of packages corresponds to what is indicated on the transport document.
• The packaging is intact and shows no signs of tampering, damage, or humidity.

Any anomalies must be immediately reported to the courier upon delivery and noted on the transport document.

In the event of refusal of the goods or non-delivery due to reasons attributable to the customer (e.g., incorrect address, repeated absence), the shipping and return costs will be charged to the customer.

For any questions or assistance, please do not hesitate to contact our Customer Service.