Orders and payments

How to Purchase

To make a purchase, please follow the online procedure carefully. Gianni Gallucci reserves the right to refuse or cancel an order in case of doubts about the veracity of the information provided (incomplete or inconsistent personal data, previous payment defaults, doubts about the authenticity of the credit card) or in case of product unavailability. Notification of order rejection or cancellation (via email or phone) may not be timely and may occur even after subsequent contact by the customer.

How to Purchase:

1. Select the shipping country from the menu at the bottom of the Homepage.
2. Click on the desired product to access the product sheet and view all the details about the product. Select the desired size and add it to the shopping bag by clicking "Add to Cart".
3. To purchase immediately, click on "Purchase". To modify the cart's contents, click "Go to Cart". You can then proceed to checkout by filling in all the fields related to your address and your chosen payment method. See the Prices and Payment Methods section to view the available payment methods.
4. Finally, review your purchase summary and click on "Purchase".
5. After completing your purchase, you will receive an email containing the identification details of your order and confirmation that it has been received correctly. 

Prices and Payment Methods

The prices indicated on the site are inclusive of taxes and VAT. Any shipping costs or payment charges will be communicated to the customer in advance through the site or these conditions. All transactions are processed securely, guaranteeing our customers maximum security of their data. Gianni Gallucci currently accepts the following payment methods:

Accepted Payment Methods

• Credit Card Payments: You can choose to pay for your order by credit or debit card. Accepted credit cards are: VISA, MASTERCARD, AMEX, Maestro, Union Pay, Diners, Discover, Maestro UK. In no case and at no stage of the payment will Gianni Gallucci be able to know the information relating to the customer's credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. Only for Italy: we also accept payments via POSTEPAY and all rechargeable cards operating within the VISA ELECTRON circuit.
• PayPal Payments: PayPal is a secure online payment method that allows you to make payments by accessing your account directly. The data relating to your account and your credit card associated with your account are managed directly by PayPal, which will send you a notification by email after the payment has been made.
• Apple Pay: Apple Pay is the payment method that allows you to make online payments using your Apple devices.
• SOFORT Banking: If you choose this payment method, you will be redirected to the Sofort website to complete the payment. The goods will be shipped only after the actual receipt of the payment in the bank. 

Why was my payment rejected?

The payment may not have gone through due to the following reasons:

• Credit card payment:
  • Check the credit or debit card details and make sure that the billing address matches the one associated with the card.
  • The card is not authorized for international payments. Please note that our bank is based in Amsterdam, so you will need to make the transaction using an enabled circuit.
  • Your card has reached the limit for online payments. Check that the limit set on the credit or debit card does not prevent the deduction of the due payment.
  • The transaction page has expired.
• PayPal payment:
  • Check your PayPal account and make sure that the linked payment cards are up-to-date or that the account balance is sufficient.
  • Make sure your PayPal account is verified.
  • You exited the page before completing the checkout procedure.
  • The transaction page has expired.

In these cases, please contact PayPal for more details regarding your PayPal account.